Privacy policy

Your privacy is super important to us! LorenElle is committed to protecting your privacy and providing you with a safe and secure online experience. This Privacy Policy applies to www.LorenElle.com, as well as any other website owned by LorenElle or communication sent by LorenElle. It discloses the kinds of information we gather, how we may use it, and how we may share it. Please read it carefully. It may be modified periodically. Your continued use of our website signifies your acceptance of this Privacy Policy. As always, feel free to contact us at CustomerService@LorenElle.com with any questions.

INFORMATION COLLECTION & USE

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”. 

We use third-party service providers to assist managing communications and emails sent through the website and through some Shopify managed sites. Any personal information disclosed through such communications will be governed by such third-party vendors’ privacy policies.  We will not sell, lease, or exchange your personal data to, or otherwise share your personal data with, third parties in ways other than described in this privacy policy.

Stripe / Payment
When accessing web pages on the website, LorenElle may log into your IP address or access your URL, to provide internal information regarding site traffic statistics. Otherwise, this information is used in the aggregate, and is never linked back to any personal information. 

Social Media
Our site also includes social media features such as the Facebook and Instagram navigation button; widgets such as the share this button, or interactive mini ­programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy policy of the company providing it. 

 We are active on many social media sites and we love to spend time with you there. Please know that we cannot constantly monitor our social media pages and that any information that you share may be viewed by others.

 COMMUNICATIONS

With your permission, we may send messages about our store, new merchandise arrivals, sales promotions, special events, or other updates. If after you opt-in, then change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information at any time by contacting us at CustomerService@LorenElle.com.

Customer Service
We may send emails to confirm your order, send tracking information, or to communicate with you specifically about your order, or in response to a question either to our email, chat, phone call or any of our social media accounts.

INFORMATION SHARING AND DISCLOSURE

Aggregate Information (non-personally identifiable)
We share aggregated demographic information with marketing partners. This information does not identify individual users. This information contains statistics related to traffic and the geographic location of our customers. We also may share aggregated user information with third parties who help to analyze our user base to improve services.

Personally Identifiable Information
We employ third ­party service providers to perform functions on our behalf. Examples include credit card processing, email service providers, analyzing data, and providing customer service. These service providers have access to personal information needed to perform such functions on our behalf and authorized to use your personal information only as necessary to provide these services.

We may release account and other personal information to comply with the law; enforce or apply our terms of service; or protect the rights, property, or safety of LorenElle, users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.  Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.

LOG FILES

As is true of most websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer websites, to track users' movements around websites and to gather demographic information about Our user base as a whole. We do not link this automatically-­collected data to personal information. 

COOKIES

LorenElle uses “cookies” to identify visitors to our website. Cookies are bits of information that a website transfers to an individual's hard drive for record keeping purposes.  We do not link the information we store in cookies to any personally identifiable information you submit while on our site. We use cookies for authentication, tracking user sessions, preferences, and movements around the website, anonymous and aggregated marketing analytics, performance analytics, retargeting, and tracking aggregate trends.  Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use this site, but your ability to use some features or areas may be limited. 

Some of our business partners (e.g., advertisers) use cookies on our site. We have no access to or control over these cookies. This privacy statement covers the use of cookies by LorenElle.com only and does not cover the use of cookies by any advertisers.  For more information about cookies and how to disable cookies, visit http://www.allaboutcookies.com. 

BEHAVIORAL TARGETING / RE­TARGETING

We partner with third parties to manage advertising on other sites. Third party partners may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests.

This Website contains links to other sites that are not owned or controlled by LorenElle. Please be aware that we are not responsible for the privacy practices of such other sites.
We encourage you to be aware when you leave our site and to read the privacy of each and every website that collects personally identifiable information.  This Privacy Policy applies only to information collected by this Website.

We use Google Analytics to help us learn about who visits our site and what pages are being looked at.

AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECURITY

The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can send us an email at CustomerService@LorenElle.com.

DATA RETENTION 
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. 

CHANGES IN THIS PRIVACY POLICY

We reserve the right to update and/or modify this privacy policy at any time, in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.  Changes and clarifications will take effect immediately upon their posting on the website.

LEGAL DISCLAIMER 

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our website. 

CONTACT US

If you have any questions, suggestions, or concerns regarding our privacy policy, products or services, please contact us at CustomerService@LorenElle.com.